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  • Writer's pictureCraig's Dry Cleaners

6 Questions to Ask When Selecting a Dry Cleaner

Many people are often very careful when choosing professional services, such as doctors, accountants, or barbers/hairdressers. You should be just as selective about your dry cleaner because getting the best deal or being in the most convenient location does not always mean you'll receive quality dry cleaning and laundering services. To ensure you choose a dry cleaner that is the right fit for you and your wardrobe, ask these six questions.

1. How long have you been in business?

Years in business can be a great indication that you'll receive quality work as they have often perfected their dry cleaning art with their experience. If you noticed a cleaner changed ownership or names several times over the past few years, you should be wary when dropping off your precious clothing items. At Craig's Dry Cleaners, we've been proudly serving the Tri-Cities Tennessee community for over 50 years. Owner Eric Fields worked with the original owner, Craig Campbell, for several years before Eric and his wife, Tina, were asked to take over the business in 2009.

2. Where are my items actually cleaned?

Some dry cleaners only have a storefront that serves as a drop-off facility for your clothes, and your clothes are transported and cleaned off-site. Finding a dry cleaner that handles cleaning on-site can give you peace of mind because the friendly staff member you talk to when dropping off your items and discuss your preferences and concerns with is the same team member who handles the proper care of your clothes.


At Craig's Dry Cleaners, we provide in-house cleaning of all items and only outsource the care of leather items to a local TN company. However, Eric personally delivers your leather items to his trusted leather professional to ensure your concerns and preferences are followed.

3. Do you offer eco-friendly dry cleaning?

Many dry cleaners across the country still use perchloroethylene (PERC) as their primary cleaning solvent. However, PERC is a neurotoxin known to cause skin, respiratory, and eye irritation, other potential short-term problems from PERC cleaned items, and negative environmental impacts. When selecting a dry cleaner, always ask about the cleaning agents used and their cleaning processes.


At Craig's Dry Cleaners, we use green cleaning processes that are safer for your and our team's health, your garments, and the environment.

4. What are your hours, and do you offer free pickup and delivery?

If a dry cleaner is only open during the same hours you must be at work, it can be difficult to drop off and pick up your garments requiring professional care. Luckily, some dry cleaners offer a free pickup and delivery option, so you never have to worry about making time in your busy schedule to stop by the cleaners. Pickup and delivery services make it convenient for busy individuals in Bristol, Johnson City, Kingsport, and surrounding areas to take care of their dry cleaning and laundry with less stress.

At Craig's Dry Cleaners, we're happy to come to your doorstep or business to pick up and return your fresh, clean items.

5. What other services do you provide?

While some garments require dry cleaning only, finding a trusted dry cleaner that can take care of your entire wardrobe and clothing issues can save you time and hassle. Having service options, such as

  • Wash and fold laundry service

  • Alterations

  • Button replacement

  • Seasonal clothing storage

  • Wedding dress cleaning and preservation

  • Comforter and curtain cleaning

  • Clothing repair

  • Expert stain removal

mean you can count on one dry cleaner to keep your textiles looking their best.

6. What happens if my garment is lost or damaged while at your facility?

While truly professional dry cleaners rarely have issues with lost or damaged garments, it's always wise to understand the company's lost/damaged item policy in case the event does happen. Since nobody is perfect, mistakes can happen to even the most experienced professional. Finding a dry cleaner transparent about their policies will bring you peace of mind that you and your garments will always be taken care of in every situation.

You shouldn't trust your wardrobe with just anyone!

When you take the time to find a quality dry cleaner you can trust with all your clothing and household item care, it will be one of the best investments you'll ever make. Give us a call or schedule your free pick up and delivery today to experience for yourself why Craig's Dry Cleaners is one of Tri-Cities TN's most trusted and widely used dry cleaners. We provide free pick up and delivery from Johnson City to Abingdon to ensure every household and business in the region has access to reliable dry cleaning and wash and fold laundry services. Contact Bristol's top dry cleaner to learn about all of our dry cleaning and laundry services.



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